Our Policy: We want happy customers, we are here for you!
If 30 days have gone by since your purchase, we can offer you an exchange or store credit, no refunds after 30 days. To be eligible for a return, your item must be unused and with the tags on. To complete your return/exchange, be sure to include your original receipt or at least your contact information so we know who the package is from. We can look up your account with your name or email very easily.
We do stand behind our products; if it is defective, please contact us so we can ensure the best quality for all Moms especially you!
Any Questions: Email us at Order@bellamaterna.com or call us: 206-286-8108 or toll free: 1-888-700-8438 9-5pm PST. We are here to help!
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied by original method of payment, within 1 business day. Your bank may take 3-10 days to show this applied to your account. On your return package; either use the free Business Reply Label ($5 less on your credit if a refund) or pay for your own shipping. Make a note on your enclosed order form for either refund or exchange directions. There is no shipping charge to exchange for another size or style, use the free Business Reply Label!
Mail returns / exchanges to: Bella Materna 2000 Westlake Avenue North Seattle WA 98109 USA or use the Business Reply Label on your receipt and put it in your mailbox for your daily mail carrier to pick up (USA only). International
Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded, but we do offer store credit / exchanges. We understand what it is like being a new mom and we want to offer you the best service and products available! See SPEEDYEXHCNAGE below.
Exchanges: Please call or email us with any questions, we offer great customer service; 206-286-8108 or Order@Bellamaterna.com. If you need to exchange for a different size or style there are 2 options:
Speedy Exchange: place another order on our site for the new items, use code 'SPEEDYEXCHANGE' at checkout for free exchange shipping. On your return package; use the Free Shipping Label to send back, making a note on your enclosed order form SPEEDY EXCHANGE so we know to credit according to your original order (even if it was a sale item, this makes it an exchange).
Regular Exchange: Send back the parcel using Free Shipping Label with directions enclosed on the back of your order form, once we receive your returned parcel we will send the exchange you requested, either crediting or charging the difference to your card on file.
Gifts: if the item was marked as a gift when purchased and shipped directly to you, we can exchange it or offer you store credit. On your return package; use the free Business Reply Label to send it back, making a note on your enclosed order form for directions.
Late or missing refunds: if you haven't received a refund since receiving our return confirmation, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted (banks take 3-10 days from the day we processed it). If you've done all of this and you still have not received your refund yet, please contact us: firstname.lastname@example.org or toll free: 1-888-700-8438, we want happy Bella Materna customers! If you are shipping an item valued over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.