Our Policy: Bella Materna loves making customers happy: we are here for you! We take your privacy seriously and will not sell, rent, loan, or share your personal information with anyone else.
USA orders are delivered within 1-5 days. We ship from Seattle WA, using USPS. Your order is hand picked and shipped from our boutique on Lake Union. If your order is placed after 12pm PST, it will be shipped the next business day. You will receive an email with the tracking information.
USA: $00 delivery time: 1-5 days.
Canada: $13 delivery time: 3-15 days.
International Shipping: $25 Shipping 3-15 days.
Refunds up to 30 days:
Bella Materna wants to make sure you\re absolutely in love with our maternity lingerie, nursing bras and everyday lingerie products. We'll gladly exchange for a new size or replacement within 30 days. Tags must still be attached and in unused condition.
Replacements or exchanges up to 60 days:
Bella Materna wants to make sure you\re absolutely in love with our maternity lingerie, nursing bras and everyday lingerie products.We'll gladly exchange for a new size or replacement within 60 days. Tags must still be attached and in unused condition.
Store Credit up to 90 days:
Bella Materna wants to make sure you\re absolutely in love with our maternity lingerie, nursing bras and everyday lingerie products. If it has been more than 90 days, we will give you a Bella Materna gift card.
Click HERE to complete your return, enter your order email and order #.
Select the product, then Return Reason, and comments with the size/style you need or any comments for us. This way we can quickly ship your replacement.
Then select the Return Type: Refund, Replacement or Credit (gift card).
On the Shipping screen - select "Pre-paid label" or I will ship myself. If pre-paid label, it will appear on the screen for you to print out. Note; if you are getting a refund, then there will be a $5 credit from your refund.
We are a boutique design house, we hope to support you in the best way that only intimate apparel can. Referring your friends and other moms to Bella Materna - is a great way to help other moms in need. Also, please share your sweet #bellamaterna pictures!
Bella Materna - we design intimates and leisurewear for motherhood.
Any Questions: Email us at Order@bellamaterna.com or call us: 206-286-8108 or toll free: 1-888-700-8438 9-5pm PST. We are here to help!!
We stand behind our products; if it is defective, please contact us so we can ensure the best quality for all moms -- especially you (yes, you)!
Refunds: Once your return is received and inspected, you will be notified in email. Your refund will be processed and a credit will automatically be applied by original method of payment within 1 business day. (Your bank may take 3-10 days to show this applied to your account.)
Our Address: Bella Materna 2000 Westlake Avenue North Seattle WA 98109 USA or use the Business Reply Label on your receipt and put it in your mailbox for your daily mail carrier to pick up (USA only). International
Sale items: Only regular priced items may be refunded. Unfortunately sale items cannot be refunded, but we do offer store credit / exchanges. We understand what it is like being a new mom and we want to offer you the best service and products available! Select the Replacement/Exchange or Store Credit on the Returns Manager page, which you can access with your email and order # HERE.
Gifts: if the item was marked as a gift when purchased and shipped directly to you, we can exchange it or offer you store credit. Select the Replacement/Exchange or Store Credit on the Returns Manager page, which you can access with your email and order # HERE.
Late or missing refunds: if you haven't received a refund since receiving our return confirmation, first check your bank account, then your bank/cc company. Banks may not officially post for 3-10 days. If you've done all of this and you still have not received your refund yet, please contact us: firstname.lastname@example.org or toll free: 1-888-700-8438, we want happy Bella Materna customers!
PRIVACY STATEMENT ---- SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. We want to be transparent and honest with our customers, you are like family!
How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at: Bella Materna 2000 Westlake Avenue North Seattle Washington WA 98109 USA
SECTION 3 - DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day. It counts the number of visits to a store by a single customer, cart, unique token, persistent for 2 weeks. It stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our President at firstname.lastname@example.org or by mail at Bella Materna [Re: Privacy Compliance Officer] [2000 Westlake Avenue North Seattle Washington WA 98109
Your privacy is important to us, we utilize all platforms and software with your best service in mind.